International Student Grievance Procedures
We want your study at Kaipara College to be successful. We hope your stay will be a happy one.
If you have a problem at College or with your home-stay talk to someone at the College as quickly as possible so that the problem can be sorted out.
Even if your problem is a little one, get help and have it resolved. Act before the problem becomes a bigger one.
If you think that your English is not good enough you can bring a friend with you to help. Sometimes we can get another staff member to translate for you. If necessary we will get your agent, or another person to translate for you.
FIRST STEP
Problems with your classes or with teachers
Speak to the teacher about it.
If that does not fix the problem, see Mrs Ross for advice.
Problems with school friends
Speak to one of the counsellors about it.
You make an appointment at the Student Centre.
If that does not fix the problem see Mrs Ross for advice.
Homestay problems
Speak to your homestay parent about it.
If that does not fix the problem see Mrs Ross for advice.
SECOND STEP
If you are still unhappy and think that the problem has not been solved you can speak to the Principal, Mr Grant, about it.
Your parents can also write to the principal about the problem.
THIRD STEP
If you still feel that the problems have not been solved that you may contact a group of people set up by the Government specially to help fix these problems. They are called:
The International Education Appeal Authority
Ministry of Education
PO Box 1666
WELLINGTON
Phone (04) 463 8000
You must have tried to sort out the problems at school first. They will consult the school about what has been done before they help you.
Full Code of Practice for International Students Click here |
